Describe the support you need
- When arranging a visit, share your preferred language and any hearing, vision, speech, reading, or communication needs you want the team to know about.
- Ask about interpreter services or other available assistance, how to arrange it, and whether any details need to be confirmed beforehand.
Explain what works for you
- Tell the team if you understand information better when someone speaks slowly, faces you, writes key points, or explains one step at a time.
- If you use a communication device or another aid, describe how you use it and ask whether the visit setup can accommodate it.
Check understanding together
- Ask for unfamiliar words to be explained and repeat the plan in your own words to check that the explanation was clear.
- Before the visit ends, confirm how you can receive instructions and contact the team in a way you can use.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
