Who refers to Gateway
Wound care for facilities and referral teams starts with a practical problem. A patient or resident has a wound, and someone has to line up the follow-up. Gateway takes on that work. We connect the person with a partner clinician and coordinate the scheduling, records, orders, supplies and communication around each visit.
Each team needs something different:
Rehabilitation centers, memory care, hospice teams, podiatry practices and dialysis centers have their own pages too.
What happens after you refer
- You contact Gateway by phone, email or the referral form.
- We call back and talk through the patient’s needs, location, care setting and coverage.
- Records go to the treating practice through the approved secure transfer route agreed with that practice.
- The treating practice reviews the referral and confirms whether and where it can see the patient.
- Gateway arranges the visit details and tells your team what was scheduled.
- After the visit, orders and updates go to the people who carry out the plan.
Availability is confirmed by location and care setting, so we do not quote timeframes in advance.
Who is responsible for what
Gateway coordinates. The treating clinician assesses the patient, makes the diagnosis and writes the orders.
Your team keeps its own role. Facility nurses carry out the plan of care, the attending physician remains in charge of overall medical care, and home health follows its own plan. When a wound changes between visits, the clinical question goes to the treating clinician, and Gateway can help it get there.
For a building with several residents who need follow-up, facility wound rounds put visits on a recurring schedule.
How to send a referral
Call 314-325-0126, email [email protected], or use the referral form. The web form collects your contact details only, so please keep patient information out of it. The discharge planner wound referral checklist lists what to gather.
Gateway is not an emergency service. A patient with an emergency needs 911.
Common questions
Does Gateway replace our wound nurse or attending physician?
No. A partner clinician adds wound assessment and orders to the care already in place. Your wound nurse, floor staff and attending physician keep their roles. Gateway’s part is coordination: who is being seen, what records the clinician needs beforehand, and where orders and notes go afterward. Staffing and care-plan decisions inside your building remain yours.
Can a family call Gateway directly instead of waiting for us?
Yes. Patients, family members and caregivers can call 314-325-0126 on their own, with or without a referral. If your team is short on time, giving the family the number is a reasonable step. We still ask who is involved in the person’s care, so your facility or practice stays in the loop.
Should we verify insurance before we refer?
You do not need to. Send the coverage information you have, and the treating practice reviews it. Participation and benefits depend on the treating provider, the plan and the care needed, whether the plan is Medicare, Medicare Advantage, Medicaid or commercial. If a coverage question affects the referral, we let your team know.
Can one referral include primary care as well as a wound?
Yes. Tell us about both needs in the same conversation. Gateway also connects patients with primary care from partner clinicians, including visits at home for adults who cannot easily reach an office. Each need is confirmed for the patient’s location and care setting, so the two answers may come separately.
