Common questions
Your wound-care questions, answered.
Practical information for discharge teams, referring practices, patients and families.
Where does Gateway provide wound care?
Gateway focuses on St. Louis City, St. Louis County and surrounding communities, including St. Charles, Jefferson and Franklin counties. Visits may take place in homes, skilled nursing facilities, assisted living and other appropriate settings. Call with the patient’s city or ZIP to confirm availability.
Can a hospital or skilled nursing facility refer a patient?
Yes. Social workers, discharge planners, case managers and nursing teams can call Gateway or send a referral request. Our team will explain how to provide the clinical records and confirm whether we can accept the patient.
Can I call for myself or a family member?
Yes. Patients, families and caregivers can contact Gateway directly. Start with your contact information and location. We will explain the records, coverage information or clinician orders needed for the next step.
Will Gateway work with my existing physician?
Gateway coordinates wound care and follow-up with the patient’s existing physicians, specialists and nursing team. Your ongoing medical relationships remain part of the care plan.
Do you accept my insurance?
Coverage depends on the plan, service and clinician. Contact Gateway so the team can review your coverage and explain any next steps before care is arranged.
Gateway Wound Care
A clearer next step starts with a conversation.
For you, someone you love, or a patient in your care.
