Say what changed and when
- Describe what you noticed in your own words, when you first noticed it, and how it differs from what you usually see or feel.
- For example, 'Since yesterday, I have noticed this change, and I would like to know what you want me to do next.'
Add the details you know
- Identify which wound you mean and describe any effect on your comfort, sleep, movement, or usual activities.
- If you cannot see the area yourself or are unsure about a detail, explain that instead of guessing.
Use the agreed contact route
- Follow the contact instructions from your treating team and say clearly that your message concerns a change in the wound.
- Before ending the conversation, repeat back the next step and confirm whom to contact if you cannot reach the intended clinician.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
