Organize by the question
- Create separate entries for clinical questions, appointments, home health or facility coordination, supplies, and billing if those apply to you.
- Ask each team which questions it handles and which need to go to another clinician or organization.
Record more than a phone number
- Include the person's name or department, organization, phone number, and any contact hours or message instructions they give you.
- Ask your treating team for its after-hours instructions and the plan to follow when your usual contact is unavailable.
Make it easy to find
- Keep a copy where you normally make calls and share it with the people you have chosen to help with care.
- Review the list when you change providers, suppliers, or care settings, and mark which contacts are no longer current.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
