Identify the exact plan and provider
- Have your insurance card available and ask the care team for the provider details your insurer needs to check benefits.
- Ask your insurer about the proposed service and location of care, including whether referrals or prior authorization are required.
Ask about each part of the cost
- Ask whether clinician visits, dressings, equipment, and other proposed services could involve separate bills or suppliers.
- Request an explanation of any estimated patient responsibility and ask what information remains unconfirmed.
Keep a record of the answer
- Record the date, person or department, reference number if available, and any action you were asked to take.
- If cost is a barrier, tell the care team and ask whom you can speak with about available options before agreeing to arrangements.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
