Clarify the ordering process
- Ask which supplies are part of your current care plan, who places orders, and whether there are steps you need to complete.
- Record the supplier's contact information and ask whom to notify when the clinician changes the prescribed supplies.
Keep delivery details together
- Keep order dates, expected delivery information provided by the supplier, and any reference numbers in the same place.
- If opening or receiving packages is difficult, explain the issue to the supplier and ask what arrangements are available.
Report a gap clearly
- If an item is missing, different from what you expected, or running low, describe the item and situation to the supplier and treating team.
- Ask the clinician for instructions about a supply gap or unfamiliar product rather than choosing a substitute yourself.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
