Share what helps you feel at ease
- Tell the team if you have concerns about who is present, being overheard, exposure during an examination, or an unfamiliar care routine.
- A useful phrase is, 'Before we start, I would like to talk about what would help me feel comfortable.'
Ask about information and photographs
- If wound photographs or other records are discussed, ask why they are needed, how they will be shared, and what permission is requested.
- Before sending personal health information, ask the team which communication method it wants you to use.
Make room for questions
- Ask for an explanation of an examination or proposed treatment and say when you need a moment to understand the answer.
- If a family member usually joins visits, let the team know when you would like part of the conversation to be private.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
