Confirm where the request went
- Keep the date of the request, the referring office if there is one, and the name of the team you contacted.
- A useful opening is, 'I am checking whether my wound care request was received and what the next step is.'
Find the missing piece
- Ask whether the team needs records, a referral, insurance information, or clarification about the location where care is requested.
- For care in St. Louis and surrounding communities, ask about availability for your address and care setting before making arrangements.
Leave with a clear next step
- Write down who is responsible for the next action and when the team recommends checking back.
- If you have a health concern while waiting, use your current clinician's contact instructions instead of relying on a referral status message.
Connect with Gateway
Call 314-325-0126 or email [email protected] about care in St. Louis and surrounding communities. You can also leave your number for a callback.
