About non-healing wounds

Anyone can have a wound that stalls, but some people are more likely to. Older adults are seen most often, because skin thins with age and repair slows. People living with diabetes, vein disease, narrowed leg arteries, heart failure or kidney disease are also common, since each condition affects blood flow, swelling or the body’s ability to rebuild tissue.

Limited mobility raises the odds too. Someone who spends most of the day in a wheelchair, recliner or bed puts steady pressure on the same areas. People who have lost feeling in their feet may not notice a shoe rubbing until the skin has broken. People who smoke, people recovering from a long hospital stay and people who are eating very little also turn up often with wounds that will not close.

What the treating clinician looks at

At the visit, the treating clinician documents the wound in detail so that later visits have a baseline for comparison. That typically includes:

  • Length, width and depth, plus any tunnels or pockets under the skin edge
  • The kind of tissue in the base and how much of it looks healthy
  • The amount, color and odor of drainage
  • The condition of the edges and the surrounding skin
  • Pulses, skin temperature, swelling and sensation nearby

These findings point toward the type of wound and what is slowing it. The clinician then writes orders for dressings and any supporting measures, and sets a schedule for rechecking.

Non-healing wound care in St. Louis County

People in St. Louis County often move between home, a nearby rehabilitation unit and a senior living community as their health changes, and a chronic wound travels with them. Each move risks a different dressing, a lost measurement history and a new set of nurses starting from zero. Gateway keeps the wound’s history together across those settings and arranges for a treating clinician to follow it where the person is staying, when availability allows. If an adult child nearby helps with dressings, we include them in scheduling and updates when the patient agrees.

St. Louis County wraps around the City of St. Louis on three sides, reaching from the Missouri River in North County to the Meramec River in the south and west past Chesterfield toward Franklin County. It is made up of dozens of municipalities plus large unincorporated areas, linked by Interstates 270, 64, 44, 55, 70 and 170. Distances add up here. For someone with a wound, a walker or a wheelchair, a drive across the county to an appointment can take most of a day, which is why care at home or in a facility matters.

Care at home

Family caregivers often carry a non-healing wound for months: changing dressings before work, washing linens, worrying about every new stain on the bandage. If that is you, plan to be present for the visit, in person or by phone. The treating clinician can show you what they are seeing and explain the dressing routine in plain terms.

Say honestly what you can and cannot do. A plan that calls for daily changes will fail if nobody is home during the day. The clinician can often choose an approach that fits the help available, or consider whether home health nursing is appropriate.

Care in skilled nursing and assisted living

In a skilled nursing facility, a wound that has not improved is a shared concern for the nurses, the attending physician, the family and often the facility’s own wound nurse. A partner clinician arranged through Gateway sees the resident at the bedside, reviews the treatment record and weekly measurements, and talks with the nurse who knows the wound.

Recommendations and orders go through the facility’s normal process, with the attending physician kept informed. Floor staff continue the daily dressing changes and turning schedule. Gateway coordinates visit days with the facility and sends documentation back for the chart.

Changes to report

If you care for someone who cannot describe how they feel, you are the early warning. Let the treating clinician know about:

  • Guarding, flinching or crying out when the area is touched
  • Less interest in eating or drinking
  • New restlessness, sleepiness or confusion
  • A swollen limb, especially on one side only
  • Stains on bedding or clothing from drainage or blood

Write down the date you first noticed the change and mention it when you call. Do not wait on an emergency. Call 911 for bleeding you cannot control, fainting, a seizure, severe shortness of breath or sudden weakness on one side of the body.

Primary care and overall health

Two questions come up with nearly every stalled wound: what is this person eating, and what are they taking? Repair needs protein, calories, fluids and certain vitamins, and many older adults with wounds eat far less than they need. Some medicines, including steroids and drugs that act on the immune system, can slow repair as well.

Neither issue should be handled alone. Do not stop or change a medicine by yourself. A primary care clinician can review the full list with the wound in mind, check weight and labs, and weigh the tradeoffs. Arranging primary care alongside wound care makes that review far more likely to happen.

Primary care at home in St. Louis County →

Arranging non-healing wound care in St. Louis County

To arrange non-healing wound care in St. Louis County, call Gateway at 314-325-0126. Patients, family members and caregivers can call directly, and a referral is not required. We will ask where the patient lives, what has been done for the wound so far and which clinicians are involved. Gateway then confirms whether a partner clinician is available for that address and care setting, requests the relevant records and schedules the visit. At that visit the treating clinician examines the wound and decides on the plan. Our job from then on is the coordination: orders, supplies, follow-up visits and keeping the care team informed.

Where someone is hospitalized in St. Louis County usually depends on where they live. West County families often use Mercy Hospital St. Louis in Creve Coeur, Missouri Baptist Medical Center in Town and Country or St. Luke’s Hospital in Chesterfield. South County has Mercy Hospital South and SSM Health St. Clare Hospital in Fenton. North County has Christian Hospital and SSM Health DePaul Hospital in Bridgeton, and Mid County has SSM Health St. Mary’s Hospital in Richmond Heights. Gateway is not affiliated with these hospitals. After discharge, families and discharge planners can contact us to arrange follow-up.

  • County: St. Louis County, Missouri
  • Nearby hospitals: Mercy Hospital St. Louis in Creve Coeur; Missouri Baptist Medical Center in Town and Country; St. Luke's Hospital in Chesterfield; Mercy Hospital South; Christian Hospital in North County; SSM Health DePaul Hospital in Bridgeton; SSM Health St. Mary's Hospital in Richmond Heights; SSM Health St. Clare Hospital in Fenton (not affiliated with Gateway)
  • Nearby communities: North County, South County, Chesterfield and West County, Clayton and Central County, Kirkwood, Florissant
  • Care settings: Private homes, skilled nursing, assisted living, memory care and rehabilitation

Other conditions and nearby communities

Read the full guide to non-healing wounds, or see everything Gateway arranges on the mobile wound care in St. Louis County page.

Common questions

How do I start non-healing wound care in St. Louis County if I do not have a referral?

Call 314-325-0126 or use the request form, which asks only for a name and phone number. Please leave medical details out of the form. We call back, ask about the wound, your location and the care setting, and confirm whether a partner clinician is available. With your permission we then request earlier records so the first visit is well informed.

Does insurance cover care for a non-healing wound?

You can ask us about Medicare, Medicare Advantage, Medicaid and commercial plans. Whether a visit, a dressing or a therapy is a covered benefit depends on your plan, the treating provider and the care that is needed, so we cannot answer in general terms. Gateway helps confirm these points before the visit where possible. Have your insurance card nearby when you call.

Can a clinician come to a home in St. Louis County to look at a wound that will not heal?

In many cases, yes. Gateway arranges home visits with partner clinicians across Greater St. Louis and the Metro East, and we confirm availability for your exact address and care setting before scheduling. Call 314-325-0126 or send a request with a name and phone number. You do not need a referral to ask, and a family member can call for you.

Does Gateway arrange care in unincorporated St. Louis County?

Yes. Gateway coordinates care across St. Louis County, in incorporated cities and in unincorporated neighborhoods alike. What matters is the street address and the care setting, not which local government serves the block. When you call 314-325-0126, give the full address and ZIP code, and we will confirm whether a visit with a partner clinician can be arranged there.

General information to help you talk with your own clinician. It is not medical advice, and the treating clinician makes every clinical decision. For a medical emergency, call 911.